*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--sim-red: #D9211B;--sim-red-dark: #b81916;--sim-red-light: #fdf2f2;--sim-black: #111111;--sim-white: #ffffff;--bg: #f4f4f5;--surface: #ffffff;--border: #e4e4e7;--border-strong: #d1d1d6;--text: #111111;--text-2: #52525b;--text-3: #a1a1aa;--radius-sm: 6px;--radius-md: 8px;--radius-lg: 12px;--radius-xl: 16px;--shadow-sm: 0 1px 2px rgba(0,0,0,.06);--shadow-md: 0 4px 12px rgba(0,0,0,.08);font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;font-size:14px;color:var(--text);background:var(--bg)}body{min-height:100vh}a{color:var(--sim-red);text-decoration:none}a:hover{text-decoration:underline}button{font-family:inherit;font-size:13px;cursor:pointer;border:none;background:none}input,select,textarea{font-family:inherit;font-size:13px;color:var(--text);background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-md);padding:7px 10px;outline:none;transition:border-color .15s}input:focus,select:focus,textarea:focus{border-color:var(--sim-red);box-shadow:0 0 0 3px #d9211b1a}textarea{resize:vertical;min-height:80px}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}.cat-Hardware{background:#fef3e2;color:#92400e}.cat-Software{background:#ecfdf5;color:#065f46}.cat-Network{background:#eff6ff;color:#1e40af}.cat-Internet{background:#e0f2fe;color:#075985}.cat-Access{background:#f5f3ff;color:#4c1d95}.cat-Email{background:#fdf4ff;color:#701a75}.cat-Printing{background:#fefce8;color:#713f12}.cat-Security{background:#fff1f2;color:#9f1239}.cat-UserRequest{background:#f0f9ff;color:#0c4a6e}.cat-InternalTask{background:#f4f4f5;color:#3f3f46}.st-New{background:#eff6ff;color:#1d4ed8}.st-InProgress{background:#fffbeb;color:#b45309}.st-Pending{background:#f5f3ff;color:#6d28d9}.st-Resolved{background:#f0fdf4;color:#15803d}.st-Closed{background:#f4f4f5;color:#52525b}.pr-P1{background:#d9211b;color:#fff}.pr-P2{background:#f97316;color:#fff}.pr-P3{background:#16a34a;color:#fff}.pr-P4{background:#2563eb;color:#fff}.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--surface);color:var(--text);font-size:13px;font-weight:500;cursor:pointer;transition:background .15s,border-color .15s;white-space:nowrap}.btn:hover{background:var(--bg);border-color:var(--border-strong)}.btn-primary{background:var(--sim-red);color:#fff;border-color:var(--sim-red)}.btn-primary:hover{background:var(--sim-red-dark);border-color:var(--sim-red-dark)}.btn-ghost{border-color:transparent}.btn-ghost:hover{background:var(--bg);border-color:var(--border)}.btn-sm{padding:4px 10px;font-size:12px}.btn-danger{background:var(--sim-red-light);color:var(--sim-red);border-color:#fecaca}.btn-danger:hover{background:#fee2e2}.app-shell{display:flex;flex-direction:column;min-height:100vh}.topbar{display:flex;align-items:center;gap:16px;padding:0 24px;height:52px;background:var(--sim-black);color:#fff;position:sticky;top:0;z-index:100;flex-shrink:0}.topbar-logo{display:flex;align-items:center;gap:10px;font-weight:600;font-size:15px;color:#fff}.logo-mark{width:30px;height:30px;background:var(--sim-red);border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;letter-spacing:.5px}.topbar-sep{width:1px;height:20px;background:#333}.topbar-sub{font-size:12px;color:#aaa}.topbar-right{margin-left:auto;display:flex;align-items:center;gap:10px}.topbar-user{font-size:12px;color:#aaa}.nav-bar{display:flex;gap:0;padding:0 24px;background:var(--surface);border-bottom:1px solid var(--border)}.nav-item{padding:10px 16px;font-size:13px;font-weight:500;color:var(--text-2);cursor:pointer;border-bottom:2px solid transparent;transition:color .15s;white-space:nowrap}.nav-item:hover{color:var(--text)}.nav-item.active{color:var(--sim-red);border-bottom-color:var(--sim-red)}.page{padding:24px;flex:1;max-width:1400px;margin:0 auto;width:100%}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);overflow:hidden}.card-pad{padding:16px 20px}.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin-bottom:20px}.kpi-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 18px}.kpi-label{font-size:11px;color:var(--text-3);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}.kpi-value{font-size:28px;font-weight:700;line-height:1;color:var(--text)}.kpi-value.red{color:var(--sim-red)}.kpi-sub{font-size:11px;color:var(--text-3);margin-top:4px}.ticket-table{width:100%;border-collapse:collapse}.ticket-table th{text-align:left;font-size:11px;font-weight:600;color:var(--text-3);text-transform:uppercase;letter-spacing:.4px;padding:10px 12px;background:#fafafa;border-bottom:1px solid var(--border);white-space:nowrap}.ticket-table td{padding:10px 12px;border-bottom:1px solid var(--border);vertical-align:middle;font-size:13px}.ticket-table tr:last-child td{border-bottom:none}.ticket-table tbody tr{cursor:pointer;transition:background .1s}.ticket-table tbody tr:hover{background:#fafafa}.td-ref{font-family:monospace;font-size:12px;color:var(--text-2);white-space:nowrap}.td-title{max-width:320px}.td-title strong{display:block;font-weight:500;margin-bottom:2px}.td-title span{font-size:11px;color:var(--text-3)}.td-muted{color:var(--text-2);font-size:12px}.filters-bar{display:flex;gap:8px;margin-bottom:16px;flex-wrap:wrap;align-items:center}.filters-bar input{width:220px}.filters-bar select{min-width:130px}.detail-header{display:flex;align-items:flex-start;gap:12px;margin-bottom:20px;flex-wrap:wrap}.detail-title{font-size:18px;font-weight:600;flex:1}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:16px}.detail-field{background:#fafafa;border:1px solid var(--border);border-radius:var(--radius-md);padding:10px 14px}.detail-field-label{font-size:11px;color:var(--text-3);text-transform:uppercase;letter-spacing:.4px;margin-bottom:4px}.detail-field-value{font-size:13px;color:var(--text);font-weight:500}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:200;padding:24px}.modal{background:var(--surface);border-radius:var(--radius-xl);padding:24px;width:100%;max-width:560px;max-height:90vh;overflow-y:auto;box-shadow:var(--shadow-md)}.modal-title{font-size:16px;font-weight:600;margin-bottom:20px}.form-row{margin-bottom:14px}.form-label{display:block;font-size:12px;font-weight:500;color:var(--text-2);margin-bottom:5px}.form-label span{color:var(--sim-red)}.form-row input,.form-row select,.form-row textarea{width:100%}.form-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:20px}.seg-group{display:flex;gap:6px;flex-wrap:wrap}.seg-btn{padding:5px 12px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--surface);color:var(--text-2);font-size:12px;font-weight:500;cursor:pointer;transition:all .15s}.seg-btn:hover{border-color:var(--sim-red);color:var(--sim-red)}.seg-btn.active{background:var(--sim-red);color:#fff;border-color:var(--sim-red)}.history-item{display:flex;gap:12px;padding:10px 0;border-bottom:1px solid var(--border);font-size:12px}.history-item:last-child{border-bottom:none}.history-dot{width:8px;height:8px;border-radius:50%;background:var(--sim-red);margin-top:4px;flex-shrink:0}.history-meta{color:var(--text-3);margin-bottom:2px}.bar-row{display:flex;align-items:center;gap:8px;margin-bottom:8px}.bar-label{font-size:12px;width:90px;flex-shrink:0;color:var(--text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-track{flex:1;background:var(--bg);border-radius:4px;height:16px;overflow:hidden}.bar-fill{height:16px;border-radius:4px;background:var(--sim-red);transition:width .4s ease}.bar-count{font-size:12px;color:var(--text-2);width:28px;text-align:right;flex-shrink:0}.empty{text-align:center;padding:48px;color:var(--text-3);font-size:14px}.loading{text-align:center;padding:48px;color:var(--text-3)}.toast-wrap{position:fixed;bottom:24px;right:24px;display:flex;flex-direction:column;gap:8px;z-index:300}.toast{padding:10px 16px;border-radius:var(--radius-md);font-size:13px;font-weight:500;box-shadow:var(--shadow-md);animation:slideIn .2s ease}.toast-success{background:#f0fdf4;color:#15803d;border:1px solid #bbf7d0}.toast-error{background:#fff1f2;color:#9f1239;border:1px solid #fecdd3}@keyframes slideIn{0%{transform:translate(20px);opacity:0}to{transform:translate(0);opacity:1}}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--sim-black)}.login-box{background:var(--surface);border-radius:var(--radius-xl);padding:36px;width:100%;max-width:380px;box-shadow:var(--shadow-md)}.login-logo{display:flex;align-items:center;gap:12px;margin-bottom:28px}.login-logo-mark{width:40px;height:40px;background:var(--sim-red);border-radius:8px;display:flex;align-items:center;justify-content:center;font-size:14px;font-weight:700;color:#fff;letter-spacing:.5px}.login-logo-text{font-size:16px;font-weight:600}.login-logo-sub{font-size:12px;color:var(--text-3)}.login-error{background:var(--sim-red-light);color:var(--sim-red);border-radius:var(--radius-md);padding:8px 12px;font-size:13px;margin-bottom:14px}@media (max-width: 768px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.detail-grid{grid-template-columns:1fr}.page{padding:16px}.filters-bar input{width:100%}}.hamburger{display:none;flex-direction:column;gap:5px;cursor:pointer;padding:4px;background:none;border:none}.hamburger span{display:block;width:22px;height:2px;background:#fff;border-radius:2px;transition:all .2s}.nav-mobile-menu{display:none;flex-direction:column;background:var(--surface);border-bottom:1px solid var(--border);padding:8px 0}.nav-mobile-menu.open{display:flex}.nav-mobile-item{padding:12px 24px;font-size:14px;font-weight:500;color:var(--text-2);cursor:pointer;border-left:3px solid transparent}.nav-mobile-item:hover{background:var(--bg);color:var(--text)}.nav-mobile-item.active{color:var(--sim-red);border-left-color:var(--sim-red);background:var(--sim-red-light)}.ticket-cards{display:none;flex-direction:column;gap:10px}.ticket-card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius-lg);padding:14px 16px;cursor:pointer;transition:box-shadow .15s}.ticket-card:hover{box-shadow:var(--shadow-sm)}.ticket-card-header{display:flex;align-items:center;gap:8px;margin-bottom:8px;flex-wrap:wrap}.ticket-card-ref{font-family:monospace;font-size:11px;color:var(--text-3)}.ticket-card-title{font-size:14px;font-weight:500;margin-bottom:6px;line-height:1.4}.ticket-card-meta{display:flex;gap:8px;flex-wrap:wrap;align-items:center;font-size:12px;color:var(--text-2)}.admin-tabs{display:flex;gap:0;border-bottom:1px solid var(--border);margin-bottom:20px}.admin-tab{padding:10px 20px;font-size:13px;font-weight:500;color:var(--text-2);cursor:pointer;border-bottom:2px solid transparent;transition:color .15s}.admin-tab:hover{color:var(--text)}.admin-tab.active{color:var(--sim-red);border-bottom-color:var(--sim-red)}.user-card{display:flex;align-items:center;gap:14px;padding:14px 16px;border-bottom:1px solid var(--border);transition:background .1s}.user-card:last-child{border-bottom:none}.user-card:hover{background:#fafafa}.user-avatar{width:38px;height:38px;border-radius:50%;background:var(--sim-red);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:14px;flex-shrink:0}.user-avatar.inactive{background:var(--border-strong)}.user-info{flex:1;min-width:0}.user-name{font-weight:500;font-size:14px}.user-email{font-size:12px;color:var(--text-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.user-actions{display:flex;gap:6px;flex-shrink:0}.profile-wrap{max-width:520px}.profile-avatar{width:64px;height:64px;border-radius:50%;background:var(--sim-red);display:flex;align-items:center;justify-content:center;color:#fff;font-size:24px;font-weight:600;margin-bottom:20px}@media (max-width: 768px){.kpi-grid{grid-template-columns:repeat(2,1fr);gap:8px}.detail-grid{grid-template-columns:1fr}.page{padding:12px}.filters-bar{gap:6px}.filters-bar input{width:100%}.filters-bar select{flex:1;min-width:0}.ticket-table-wrap{display:none}.ticket-cards{display:flex}.nav-bar{display:none}.hamburger{display:flex}.topbar{padding:0 16px}.topbar-sub,.topbar-user{display:none}.modal-backdrop{padding:0;align-items:flex-end}.modal{border-radius:var(--radius-xl) var(--radius-xl) 0 0;max-height:92vh;max-width:100%}.chart-row-2{grid-template-columns:1fr!important}.admin-tabs{overflow-x:auto}.user-actions{flex-direction:column}}@media (max-width: 480px){.kpi-grid{grid-template-columns:repeat(2,1fr)}.kpi-value{font-size:22px}.detail-header{gap:8px}.detail-title{font-size:15px}}